Q: Are you accepting new patients?
A: Yes! We always welcome new patients!
Q: How long does an eye exam usually take?
A: Complete oculo-visual assessments, including pupil dilation for retinal exam, take about 40 mins.
Q: Do you accept walk-ins?
A: Appointments usually need to be pre-booked. If we've had a cancellation or if a doctor has some free time then we would gladly fit you in to that free spot. It's best to call in advance however.
Q: Is there a charge for a contact lens exam?
A: Contact lens wearers require more tests than non-contact lens wearers so, yes, there is an small additional fee for contact lens wearers at their annual exam.
Q: How often should I have my eyes checked?
A: Eye exam frequency depends on your age, your medical and eye history and your family health and eye history. Generally, the doctors recommend that those aged 18 and under, and 65 and over, have eye exams every year. For those between the ages of 19 and 64, it is every 1 or 2 years depending on individual history and risk factors. Contact lens wearers must be evaluated yearly. Diabetics should have exams at least yearly. Your doctor will discuss the appropriate schedule for you.
Q: If I'm seeing fine, why do I need to have my eyes examined??
A: There are many reasons why you should have routine, regular eye health exams. Vision often changes slowly so that the change is not noticed. Sometimes one eye deteriorates and you don’t notice. Not all eye disease results in noticeable vision change, at least initially. Early detection can prevent drastic vision loss. Many diseases like hypertension, diabetes, heart disease, arthritis, auto-immune diseases, blood disorders can cause changes in the eye that affect vision and/or provide information about the control of the underlying disease.
Q: When should my child have their first eye exam?
A: All of our doctors do children’s eye exams beginning at 6 months to check vision and eye health.
Q: Do I need to book an appointment to look at frames?
A: Absolutely not! We are available and happy to help you with your selection any time throughout our regular business hours (outlined in the 'About Us' section of this site).
Q: How long will it take before my glasses are ready?
A: Single vision lenses usually take 3-5 business days and progressive lenses take 5-12 business days.
Q: Do my lenses come with antireflective and scratch resistant coatings?
A: Yes! Unless otherwise requested, every pair of lenses we sell has both an anti reflective and scratch coating.
Q: Do my prescription sunglass lenses come with a UV block?
A: Yes! For safety reasons, every sunglass lens we sell comes with a UV 400 coating.